Our Online Price Match and Warranty

Mokwheel+ Online Price Match Guarantee and Warranty

Mokwheel+ Stores Offer Professionally Built Mokwheel Products at the same prices as you find on Mokwheel.com

A lot of dealers will charge an “assembly fee” at check-out. We disagree with that approach. 

So with us there is no hidden fees. Just great Mokwheel products at great Mokwheel prices.

We do that because we want to make sure you leave our stores with a safe, fully-functioning, e-bike.

** ALL WARRANTIES, AFTERCARE AND COVERAGE PLANS ARE VOID IN THE MISUSE, MODIFICATION AND NEGLECT OF THE PRODUCT**

2-YEAR ONLINE LIMITED WARRANTY

With every one of our Mokwheel products comes the Mokwheel Online Warranty except it ours includes parts AND labor. 

“The Two (2) Year Limited Warranty applies to purchases made from authorized channels of Mokwheel. Warranty coverage is not transferable and only applies to the original owner and the original product.

Mokwheel warrants that the unit shall be free from manufacturing defects in material and workmanship for two (2) years from the date of purchase when it is used under normal conditions and maintained according to the requirements outlined in the Owner’s Guide

The warranty begins on the date of purchase and will not cover e-bikes purchased from unauthorized sources. To receive warranty benefits, you must have your receipt as proof of purchase and verify the name & address and all other information submitted to make the purchase.

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, at MOKWHEEL’s sole discretion, will be repaired or replaced up to two (2) years from the original purchase date.

2. In the event a replacement unit is issued, the warranty coverage will end six (6) months following the date of the replacement unit or until the end of the existing warranty, depending on which is the latter. MOKWHEEL reserves the right to replace the unit with one of equal or greater value.

3. Batteries and motors: defective batteries and motors will be repaired or replaced for free to the customer. Only Mokwheel can directly evaluate defective batteries and motors.

In addition, for batteries, this warranty does not cover defects or damages caused by the following acts or circumstances.

a. using an unsuitable charger to charge the battery.

b. if any seal on the battery is damaged or shows signs of tampering.

c. if the battery has been used in a device other than the designated bicycle.


What is not covered by this warranty?

1. Normal wear and tear of wearable parts (including without limitation tires, tubes, brake pads, cables, housing, grips, chain, and spokes), which require regular maintenance are all subject to intended use-related wear and are not covered under the warranty from normal wear. Replacement parts are available for purchase at mokhwheel.com or call one of our locations.

2. Any unit that has been tampered with or used for unintended purposes.

3. Damage due to the use of the bike in a competition or other applications outside of normal intended use.

4. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., failure to keep the well of the motor or battery clear of liquids and other debris), or damage due to mishandling.

5. Consequential and incidental damages or defects resulting from failure to follow instructions in the owner’s manual, force majeure, misuse, neglect, and abuse.

6. Liquid damage is not covered under warranty. Mokwheel Ebikes have an IPX4 water resistance rating. IPX4 is standard that indicates your bike is resistant to water splashes only. It is not waterproof.

7. Damage due to improper tools or inadequate maintenance performed on the bike not authorized by MOKWHEEL

8. Damage resulting from adding non-standard equipment, parts, or technical modifications.

9. These defects include damages caused in the process of shipping, altering, or repairing the product.


We Offer the Parts and Labor for all warranty issues based on what Mokwheel deems as ‘covered’ by the information we submit to them.


Annual Tune-Ups, Modifications and are subject to our In-House Rate


24 Hour Returns Policy Applies to All Online Price Match Items


OUR ‘+’ Aftercare Packages


In addition to, Mokwheel’s Online Warranty, we also offer more comprehensive in-house warranties that cover the bike end-to-end. We do this to help our commuters and weekend warriors extend the life of their products


Our ‘Bronze’ 3-Year Comprehensive Package:

  • Parts and Labor for 3 years for the WHOLE Bike,
  • Flat Tire Protection (free tubes and tire swap)
  • Annual Tune-Ups and Safety Checks
  • Unlimited Brake Pads and Chains
  • Full Coverage on Accessories
  • Drop Protection (covers displays and incidental damage)
  • Walk-In Service
  • Bike Rack Assembly and Installation
  • 5 % Rewards Cash
  • 10% off Accessories
  • 30-Day Trial


Our ‘Silver’ 4-Year Comprehensive Package:

  • Parts and Labor for 3 years for the WHOLE Bike,
  • Flat Tire Protection (free tubes and tire swap)
  • Annual Tune-Ups and Safety Checks
  • Unlimited Brake Pads and Chains
  • Full Coverage on Accessories
  • Drop Protection (covers displays and incidental damage)
  • Walk-In Service
  • Bike Rack Assembly and Installation
  • 5 % Rewards Cash
  • 15% off Accessories
  • 30-Day Trial


Our ‘Gold’ 5-Year Comprehensive Package:

EXTRA BATTERY WITHIN 12 Months

  • Parts and Labor for 3 years for the WHOLE Bike,
  • Flat Tire Protection (free tubes and tire swap)
  • Annual Tune-Ups and Safety Checks
  • Unlimited Brake Pads and Chains
  • Full Coverage on Accessories
  • Drop Protection (covers displays and incidental damage)
  • Walk-In Service
  • Bike Rack Assembly and Installation
  • 5 % Rewards Cash
  • 20% off Accessories
  • 30-Day Trial.     

** ALL WARRANTIES, AFTERCARE AND COVERAGE PLANS ARE VOID IN THE MISUSE, MODIFICATION AND NEGLECT OF THE PRODUCT**