Aventon E-Bike Service & Care

Mokwheel E-Bikes

Aventon
Built To Ride.

Aventon is a California-based e-bike brand known for well-styled, feature-rich bikes at competitive prices, including app connectivity and torque-sensor pedal assist on many models. Popular models include the Level (commuter), Aventure (fat-tire), Pace (cruiser/step-through), Sinch (folding), Soltera (lightweight), and Aventon Abound (cargo). Most use rear hub motors with removable lithium-ion batteries and a backlit display, and newer models pair with the Aventon companion app for firmware updates and ride data.

Visit Our Service Center Read the FAQ
Free Local Test Rides  •  2-Year Warranty  •  In-House Service

What You Get

Care & Coverage

Everything that keeps your Mokwheel rolling, backed by real people you can visit.

01

Battery charging

Charge indoors in a temperature-controlled space. Aventon advises charging in the 50–77°F (10–25°C) range and never below/above the permitted range; unplug the battery once the charger indicator shows a full charge to avoid stressing the cells.

02

Battery storage

For extended storage, don't leave the pack empty. Charge it to roughly 75–80% and check it about once a month, topping back up if it drops under ~75%. Keep it out of freezing garages and direct hot sun.

03

Tire pressure

Check pressure before rides against the range on the tire sidewall (commuter tires run higher, fat tires much lower). Proper pressure preserves range and handling and reduces pinch flats.

04

Chain & drivetrain

Clean and lubricate the chain regularly with bicycle chain lube, wiping off the excess. Inspect the cassette and derailleur for wear, and keep the drivetrain free of grit, especially after wet or dusty rides.

05

Brakes

Check lever feel and pad wear routinely. Aventon's hydraulic-disc-equipped models need occasional pad replacement and, over time, a brake bleed; confirm rotors are true and pads aren't contaminated.

06

Bolt & torque checks

Verify stem, handlebar, seatpost, and axle fasteners are torqued to the values in your model's manual, re-checking after initial assembly and after installing accessories like racks or fenders.

07

Cleaning & firmware

Wipe the bike with a damp cloth and mild cleaner; never use a pressure washer or spray directly at the battery, motor, or display. Keep the Aventon app and bike firmware up to date, since updates can affect assist behavior and display features.

08

Service intervals

Aventon publishes a maintenance schedule with pre-/post-ride, weekly, monthly, six-month, and annual checks. A good rule is a light check weekly/monthly and a professional tune-up roughly every six months or after heavy use.

Good To Know

Frequently Asked

Answers to the questions we hear most from riders.

Do you service Aventon bikes?
Yes. We service the full Aventon range — Level, Aventure, Pace, Sinch, Soltera, Abound and more — including tune-ups, hydraulic brake service, drivetrain work, flats, and electrical diagnostics.
My Aventon won't turn on — what's wrong?
Start with the basics: confirm the battery is charged, keyed/locked in, and fully seated, and that the display power button is being held long enough. If it still won't power up we'll check the charger, connectors, display, and controller; some issues also clear after a firmware update, which we can help verify.
How often should I service my Aventon?
Aventon recommends layered checks (weekly, monthly, and longer-interval service). For most riders a professional tune-up every six months or so works well, more often if you commute daily or ride in wet or dusty conditions.
Do I need the app, and can you help with firmware updates?
The app isn't required to ride, but it enables ride data and firmware updates that can improve assist and fix display quirks. We can walk you through updating firmware and confirm the bike is on the current version during service.
Are Aventon e-bikes water resistant?
Yes, they're rated for riding in rain and wet conditions but are not submersible. Avoid spraying water directly at the battery, motor, and display, and dry the bike after wet rides.
Can you source Aventon parts?
Standard wear parts (pads, tires, tubes, chains, cables) we stock or order easily. Brand-specific batteries, displays, and controllers come through Aventon's parts channel; we'll identify the correct part for your exact model and year.

Need a Hand?

Talk To Our Service Team

Repairs, tune-ups, warranty help and expert advice — all in one place.

Visit Our Service Center