Specialized E-Bike Service & Care

Mokwheel E-Bikes

Specialized
Built To Ride.

Specialized is a California-founded brand known for its Turbo line of e-bikes, which pair a clean, integrated look with the company's own Turbo Full Power System (a mid-drive motor co-developed with Brose) and a lighter Turbo SL system for trail and road models. Popular models include the Turbo Vado and Vado SL (commute/fitness), Turbo Como (comfort/city), Turbo Tero (light off-road), the Turbo Levo mountain line, and the Turbo Creo road/gravel bikes. Rider settings, tuning, motor diagnostics, and firmware updates are handled through Specialized's Mission Control app and integrated Turbo Connect Unit displays.

Visit Our Service Center Read the FAQ
Free Local Test Rides  •  2-Year Warranty  •  In-House Service

What You Get

Care & Coverage

Everything that keeps your Mokwheel rolling, backed by real people you can visit.

01

Charging

Use only the original Specialized charger, on a stable, level surface in a dry, well-ventilated area, with the battery and charger left uncovered while charging. Make sure the charge port and plug are clean and dry before connecting.

02

Battery storage

For long periods of non-use, store the battery at roughly a 60% charge in a dry place at moderate temperatures, and top it back up to about 60% every few months. Avoid extreme heat and cold, and bring the battery indoors in freezing or very hot conditions.

03

Tire pressure

Check pressure regularly (at least every couple of weeks) and keep it within the range printed on the tire sidewall; e-bikes are heavier, so correct pressure matters for grip, flat protection, and range.

04

Chain & drivetrain

Keep the chain clean and lubricated. The added torque of a mid-drive motor accelerates drivetrain wear, so inspect chain, cassette, and chainring wear more often than on a non-assisted bike.

05

Brakes

Check pad wear and lever feel regularly. E-bikes carry more weight and speed, so worn pads or spongy hydraulic brakes should be serviced promptly.

06

Bolts & torque

Periodically verify that stem, handlebar, seatpost, motor-mount, and accessory bolts are secure. Torque fasteners to the values marked on the component or in the manual rather than over-tightening.

07

Cleaning

Wipe the frame, battery, and connectors with a damp cloth and mild cleaner; avoid harsh solvents and never use a high-pressure hose, which can force water into the motor, battery, and bearings.

08

Firmware & diagnostics

Keep motor and display firmware current through the Mission Control app. Persistent error codes or assist issues are best read out with Specialized/Brose diagnostic tools at a qualified shop.

Good To Know

Frequently Asked

Answers to the questions we hear most from riders.

Do you service Specialized Turbo e-bikes?
Yes. As an independent shop that works on all brands, we service Turbo Vado, Como, Tero, Levo, Creo, and the SL models, including drivetrain, brake, tire, and general tune-up work, plus diagnostics on the Turbo/Brose drive system.
Can you diagnose problems with the mid-drive motor or display?
We can. We connect to the drive system to read error codes and check the motor, battery, and Turbo Connect Unit. Many "motor" complaints turn out to be a sensor, cable, or firmware issue we can resolve, and we'll tell you honestly if something needs a warranty-only part.
Can you update the firmware on my Turbo?
Yes. Firmware and rider tuning run through Specialized's Mission Control app, and we can update your system and confirm the motor and display are on current software during a service visit.
Where do parts and warranty coverage come from?
Wear items like tires, chains, brake pads, and cables we stock or order from standard suppliers. Motor, battery, and frame warranty claims are handled through Specialized's authorized network, so for those we'll diagnose the issue and point you to the right warranty path.
How often should I bring my Turbo in for service?
For regular riders, a tune-up once or twice a year is a good baseline, sooner if you ride high mileage, in wet/muddy conditions, or notice shifting, braking, or assist problems. We can also do a quick post-break-in check after the first several hundred miles.
Is it safe to charge and store the battery indoors?
Yes, when done sensibly: charge with the original charger in a dry area, ideally near a working smoke detector, and store the battery at a moderate temperature and partial charge when it will sit unused for a while.

Need a Hand?

Talk To Our Service Team

Repairs, tune-ups, warranty help and expert advice — all in one place.

Visit Our Service Center