2-Year 'Plus' Protection Plan
2-Year 'Plus' Protection Plan
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2-Year 'Plus' Protection Plan
Ride Confident. Stay Covered. Two full years of comprehensive cover on your Mokwheel e-bike — parts, labor, tune-ups, flats, wear items, and Rider Rescue. Everything that goes wrong, and everything that wears out.
Everything you need — no fine print games.
Here is exactly what ProBuilt Plus covers, from the day you ride out. Every tune-up, flat, wear item, and covered repair is handled in-house by the technicians who built your bike.
Comprehensive Warranty
Parts and labor on your entire e-bike for 2 full years. No deductible, no asterisks — frame to drivetrain, motor to controller.
Priority Walk-In Service
Skip the queue. Walk in during store hours, show your plan, and our technicians look after you — no appointment, no waiting around.
Unlimited Flat Protection
Unlimited tubes and tire swaps for the whole term. A flat shouldn't end your ride, and on a plan it never costs you a thing.
2 Annual Tune-Ups
Brakes adjusted, drivetrain cleaned and lubed, battery health checked, bolts torqued, everything dialled. One a year, every year of your plan.
Chains, Brake Pads & Tires
Chains, brake pads, and tires are covered — a set a year, fitted at your annual tune. The parts that actually wear out, handled.
Rider Rescue
Stranded within 3 miles of the Tualatin store? We'll come get you and the bike and bring you both back. No charge, for the life of the plan.
The Plus plan, term by term.
Cover starts immediately and runs for two full years from your purchase date. Prefer even more? ProBuilt Gold steps up to a third year with unlimited wear items and drop & accessory coverage.
That Has Your Back.
We sell at the same price as online — on purpose — then hand you a bike that's built, tuned, and backed by a local team you can actually walk in and talk to.
Add ProBuilt Plus to your Mokwheel.
Mokwheel Factory Store is Oregon's official Mokwheel dealership. Plans are added at the counter when you buy your e-bike, so we can inspect and register the bike — then every tune-up, flat, wear item, and covered repair is handled right here in-house. No call center, no return shipping label. Just walk in and we've got your back.
Frequently Asked Questions
Mokwheel Factory Store · Portland (Tualatin) & Eugene, OR. Still have questions? Call, text, or stop by — our team rides what we sell.
Can I add a plan after I buy the bike?
Plans are designed to be added at the time of your e-bike purchase — that's when we can inspect and register the bike. If you've just bought and want to add one, talk to us right away and we'll see what we can do.
Which bikes are covered?
Mokwheel e-bikes purchased from Mokwheel Factory Store. Our service bench is Mokwheel-only, which is exactly why we can turn your bike around quickly and stock the parts it needs.
How do I book a tune-up or a repair?
You get priority walk-in service — bring the bike in during store hours and show your plan. For bigger jobs we schedule you on our build days so the bike isn't sitting around.
How many flats am I entitled to?
Unlimited, for the whole term. Tubes and tire swaps are covered — a flat should never cost you anything while you're on a plan.
Is Rider Rescue really free?
Yes, within 3 miles of our Tualatin store, during store hours, for the life of your plan. Dead battery, mechanical failure, anything we'd cover — call us and we'll come get you and the bike.
Is the plan transferable if I sell the bike?
The plan stays with the original purchaser and bike. It does make the bike easier to sell, though — a documented service history is worth having.
What's the difference between Plus and Gold?
Both plans cover the things that actually go wrong. ProBuilt Plus is 2 years with wear items once a year. ProBuilt Gold ($299) adds a third year, unlimited chains, brake pads and tires, plus drop protection and accessory coverage.
What does the 2nd battery option include?
Choosing Plan + 2nd battery ($599) adds a second battery for your bike, delivered within 12 months of purchase and fitted free. If you'd rather have one today, add a spare battery with your bike at checkout for $100 off.
Better value, not a higher price.
25-point pro assembly, built to ride.
Ride it home. We'll make it right.
Tualatin & Eugene service centers.
