2-Year 'Plus' Protection Plan
2-Year 'Plus' Protection Plan
Regular price
$199.00 USD
Regular price
Sale price
$199.00 USD
Unit price
per
Shipping calculated at checkout.
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Comprehensive WarrantyPriority Walk-In ServiceFlat ProtectionAnnual Tune-UpsChains, Brake Pads & Tires CoveredRider Rescue IncludedComprehensive WarrantyPriority Walk-In ServiceFlat ProtectionAnnual Tune-UpsChains, Brake Pads & Tires CoveredRider Rescue Included
ProBuilt Plus — 2-Year Aftercare
RIDECOVERED.
2 full years of comprehensive cover on your Mokwheel — parts, labor, tune-ups, flats, wear items and Rider Rescue. Everything that goes wrong, and everything that wears out.
2-Year CoverageAll Parts & LaborRider RescuePriority Service
$199
One-time, with any Mokwheel e-bike · add a 2nd battery for $599
2
Years covered
$0
Deductible
9
Things included
2
Annual tune-ups
What’s included
Everythingyou need
No fine print games. Here is exactly what ProBuilt Plus covers, from the day you ride out.
🔒
Comprehensive warranty
Parts and labor on your entire e-bike for 2 full years. No deductible, no asterisks — frame to drivetrain, motor to controller.
⚡
Priority walk-in service
Skip the queue. Walk in during store hours, show your plan, and our technicians look after you — no appointment, no waiting around.
🚦
Flat protection
Unlimited tubes and tire swaps for the whole term. A flat shouldn’t end your ride, and on a plan it never costs you a thing.
🔧
2 annual tune-ups
Brakes adjusted, drivetrain cleaned and lubed, battery health checked, bolts torqued, everything dialled. One a year, every year of your plan.
⚙️
Chains, brake pads & tires covered
Chains, brake pads and tires are covered — a set a year, fitted at your annual tune. The parts that actually wear out, handled.
🚘
Rider Rescue
Stranded within 3 miles of the store? We’ll come and get you and the bike, and bring you both back. No charge, for the life of the plan.
Optional Upgrade
Add a second batteryfor $599
Choose Plan + 2nd battery at checkout and a second battery is yours within the first year — everything in ProBuilt Plus, plus the range to stop thinking about range.
How the battery works
Your second battery is reserved when you buy and delivered within 12 months of your purchase date. We’ll contact you when it’s ready to collect.
It’s matched to the bike this plan was bought with. We fit and pair it for you at no charge.
That short wait is the whole reason it costs less than buying one outright — we reserve them on our winter build so we can pass the difference to you.
Want one today instead? Add a spare battery at checkout with your bike for $100 off — in your hands the same day.
Not transferable, and one battery per plan.
Plan comparison
Plus or Gold
Both plans cover the things that actually go wrong. Gold adds a third year, unlimited wear items, and cover for drops and accessories.
Coverage
ProBuilt Plus
ProBuilt Gold
Coverage duration
2 Years
3 Years
Comprehensive parts & labor
✓
✓
Priority walk-in service
✓
✓
Annual tune-up & safety check
✕2
✕3
Flat protection — tubes & tire swaps
Unlimited
Unlimited
Chains & brake pads
Once a year
Unlimited
Tires
Once a year
Unlimited
Rider Rescue — 3-mile pickup
✓
✓
Member in-house service rate
✓
✓
Drop protection
—
✓
Accessory coverage
—
✓
Add a 2nd battery
$599
$699
Plan price
$199
$299
Simple process
How it works
01
Add it at checkout
Ask any Mokwheel team member to add ProBuilt Plus when you buy your e-bike. One payment, no subscription, no renewals to remember.
02
Ride with confidence
Cover starts immediately. Every tune-up, flat, wear item and covered repair is handled in-house by the technicians who built your bike.
03
We’ve got your back
Walk in for priority service any time, call for Rider Rescue if you’re stuck, and ride knowing that for 2 full years you’re covered.
Included with every plan
Rider Rescue
A broken-down bike three miles from home is nobody’s idea of a good ride. So we come and get you.
Rider Rescue — the details
Covers pickup within 3 miles of our Tualatin store.
Applies to any covered mechanical failure, battery issue or breakdown.
We transport you and your bike back to the store at no charge.
Available during store hours, for the full 2-year term of your plan.
Just call the number on your plan card — we’ll handle the rest. (503) 404-3986
Common questions
Frequently asked
Can I add a plan after I buy the bike?
Plans are designed to be added at the time of your e-bike purchase — that’s when we can inspect and register the bike. If you’ve just bought and want to add one, talk to us right away and we’ll see what we can do.
Which bikes are covered?
Mokwheel e-bikes purchased from Mokwheel Factory Store. Our service bench is Mokwheel-only, which is exactly why we can turn your bike around quickly and stock the parts it needs.
How do I book a tune-up or a repair?
You get priority walk-in service — bring the bike in during store hours and show your plan. For bigger jobs we schedule you on our build days so the bike isn’t sitting around.
How many flats am I entitled to?
Unlimited, for the whole term. Tubes and tire swaps are covered — a flat should never cost you anything while you’re on a plan.
Is Rider Rescue really free?
Yes, within 3 miles of our Tualatin store, during store hours, for the life of your plan. Dead battery, mechanical failure, anything we’d cover — call us and we’ll come get you and the bike.
Is the plan transferable if I sell the bike?
The plan stays with the original purchaser and bike. It does make the bike easier to sell, though — a documented service history is worth having.
How often are wear items replaced?
A set of pads, a chain and tires once a year, fitted at your annual tune-up. If you ride hard enough to need more, ProBuilt Gold covers them without limit.
What does the 2nd battery option include?
Choosing Plan + 2nd battery ($599) adds a second battery for your bike, delivered within 12 months of purchase and fitted free. If you’d rather have one today, add a spare battery with your bike at checkout for $100 off.
Ride coveredfor 2 years.
Add ProBuilt Plus to your e-bike purchase — $199, or $599 with a second battery.
Ask a Mokwheel team member at checkout.
