3-Year 'Gold' Protection Plan
3-Year 'Gold' Protection Plan
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3-Year 'Gold'
Protection Plan
Ride Confident. Stay Covered. Three full years of comprehensive cover on your Mokwheel — all parts & labor, unlimited wear items, drop protection, and Rider Rescue. Everything that goes wrong, and everything that wears out.
Total peace of mind. No fine-print games.
Here is exactly what ProBuilt Gold covers, from the day you ride out — parts and labor on your entire e-bike, the wear items you actually use up, and the help you need when something goes sideways.
Comprehensive Warranty
Parts and labor on your entire e-bike for 3 full years. No deductible, no asterisks — frame to drivetrain, motor to controller.
Priority Walk-In Service
Skip the queue. Walk in during store hours, show your plan, and our technicians look after you — no appointment, no waiting around.
Flat Protection
Unlimited tubes and tire swaps for the whole term. A flat shouldn't end your ride, and on a plan it never costs you a thing.
3 Annual Tune-Ups
Brakes adjusted, drivetrain cleaned and lubed, battery health checked, bolts torqued, everything dialled. One a year, every year of your plan.
Unlimited Chains, Pads & Tires
Chains, brake pads and tires replaced whenever you need them — no limit, no charge, for three full years. Ride hard.
Drop Protection
Tip-overs and tumbles — bent bars, cracked fenders, scratched panels — covered, so a bad moment isn't an unexpected bill.
Accessory Coverage
Your add-ons are protected too. Racks, lights, bags and fenders fall under the same plan as the bike.
Rider Rescue
Stranded within 3 miles of the Tualatin store? We'll come get you and the bike and bring you both back — no charge, for the life of the plan.
Ride worry-free for three years.
One payment, no subscription, no renewals to remember. Cover starts the moment you ride out, and every job is handled in-house by the technicians who built your bike.
Full comprehensive term.
No hidden claim fees.
One dialed tune-up a year.
Unlimited chains, pads, tires.
Two tiers. One straight-up plan.
ProBuilt Gold is a one-time add-on with your Mokwheel e-bike purchase. Add the second-battery option and a matched battery is reserved for you within the first year.
How Gold stacks up against Plus.
Both plans cover the things that actually go wrong. Gold adds a third year, unlimited wear items, and cover for drops and accessories.
That Has Your Back.
We sell at the same price as online — on purpose — then hand you a bike that's built, tuned, and backed by a local team you can actually walk in and talk to.
Add it in-store when you buy your Mokwheel.
ProBuilt Gold is added at the time of your e-bike purchase, so we can inspect and register the bike. Every tune-up, flat, wear item and covered repair is handled in-house by the technicians who built your bike — not a call center or a return shipping label. Ask a Mokwheel team member at either Oregon store.
Frequently Asked Questions
Mokwheel Factory Store · Portland (Tualatin) & Eugene, OR. Still have questions? Call, text, or stop by — our team rides what we sell.
Can I add a plan after I buy the bike?
Plans are designed to be added at the time of your e-bike purchase — that's when we can inspect and register the bike. If you've just bought and want to add one, talk to us right away and we'll see what we can do.
Which bikes are covered?
Mokwheel e-bikes purchased from Mokwheel Factory Store. Our service bench is Mokwheel-only, which is exactly why we can turn your bike around quickly and stock the parts it needs.
Are wear items really unlimited?
Yes. Chains, brake pads and tires are replaced as often as you genuinely wear them out, for all three years. Flats — tubes and tire swaps — are unlimited too. Ride hard.
What counts as drop protection?
Incidental damage from a tip-over or a fall — bent handlebars, a cracked fender, scratched panels, minor frame damage. It doesn't cover theft, deliberate misuse, or a high-speed crash. We assess every claim fairly and tell you straight.
Is Rider Rescue really free?
Yes, within 3 miles of our Tualatin store, during store hours, for the life of your plan. Dead battery, mechanical failure, anything we'd cover — call us at (503) 404-3986 and we'll come get you and the bike.
What does the Plan + 2nd battery option include?
Choosing Plan + 2nd battery ($699) adds a second battery for your bike, reserved when you buy and delivered within 12 months of purchase, then fitted and paired free. It's matched to the bike this plan was bought with. If you'd rather have one today, add a spare battery with your bike at checkout for $100 off. One battery per plan, not transferable.
Is the plan transferable if I sell the bike?
The plan stays with the original purchaser and bike. It does make the bike easier to sell, though — a documented service history is worth having.
Better value, not a higher price.
Pro assembly on every Mokwheel.
Ride it home. We'll make it right.
Tualatin & Eugene service centers.
